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Current Status of Coronavirus in Cozumel
Population: 101,000 | Active Cases in Cozumel: 7 | Recovered: 22 Source: State of Quintana Roo Health Department
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As we approach reopening dates, the whole Island of Cozumel prepares to open their doors to tourism, following strict sanitary protocols to ensure maximum safety of visitors. Hotels, tourist attractions, restaurants, bars, and cafes are gearing towards reopening on June 1st or shortly thereafter.
WE ARE OPEN
We offer airport transportation, adventures, groups, and more. We are open 7 days a week to help you with your booking, or you can book securely online through our website 24/7.
There is no charge to change your dates, and if, for any reason, you need to re-schedule or cancel your trip due to COVID-19, you can cancel your tours and excursions free of charge. There is no risk to book with us.
Our Advice: Airlines will start flying back to Cozumel in July. Cruise Companies also announced they will resume sailings to Cozumel, starting mid-June and onward. Our best advice is to, first, take advantage of some of the great deals that companies are currently offering.
Our next advice is to book your activities with time before you arrive at Cozumel. This will help you ensure there is availability (some tours have reduced their capacity, to promote social distancing), and to verify that your activity is running on that day. Feel free to contact us, and we can help you with your booking.
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What is happening in Cozumel regarding...
Airports & Ports —
The airport is open and receiving flights daily. Anti-COVID sanitary protocols are in place at the airport, and health officials are conducting passenger screenings.
Currently you can get to Cozumel International Airport (CZM) with the following Airlines:
American Airlines: via Dallas-Fort Worth (DFW)
MAP Lineas Aereas: via Cancun (CUN)
Several airlines expect to be resuming service shortly and are already accepting bookings:
Air Canada: July 2nd
Air Transat: December 4th (Seasonal)
Sun Country Air: July 2nd
United Airlines: July 4th
WestJet: October 2nd (Seasonal)
Our popular Airport Transfers are available to take you to or from the Airport safely and securely.
What about fishing?Fishing, like most of our tours and excursions will resume in June 1st, following the strictest sanitary protocols.
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If you are thinking about traveling to Cozumel in the near future, we found some great deals that could save you a lot of money in both flights and your hotel. Check out the following promos:
Cozumel ferries that take you to Playa del Carmen and back are still operation, but both companies have reduced their operations. Winjet will function the odd days of May (5, 7, 9, and so on), and Ultramar will function the even days of May (2, 4, 6, and so on). Here are their schedules:
Winjet
Ultramar
Playa del Carmen
Cozumel
Playa del Carmen
Cozumel
10:00 AM
06:00 PM
09:00 AM
05:00 PM
10:00 AM
06:30 PM
09:00 AM
05:30 PM
We suggest you visit their website or social media for any last-minute updates, before booking a trip.
Hotels —
Cozumel hotels have implemented strict sanitary protocols. Certified hotels will open on June 1st, and will start welcoming guests by June 8th. Hotels have implemented a series of measures including operating at 50% of their capacity to promote social distancing, and re-arranging their common areas to assure proper distance among guests.
Super Saver Tip - Hotels | If you are planning a trip to Cozumel in the near future, hotels are offering some really amazing deals that are normally hard to find: discounts up to 50%, no cancellation fees, no rescheduling charges, make your reservation with a 25% payment, and more. Check them out:
Bars, restaurants, and cafes have implemented strict sanitary protocols, following the State's guidelines for certification, and will be ready to receive guests by June 8th.
Tours & Excursions —
Tours, Excursions and Activities in Cozumel are aiming to reopen starting on June 1st and onwards. All the establishments that plan to reopen are implementing strict sanitary protocols, following a plan that includes 150 measures.
Some of the measures being implemented include the following:
Keeping a distance of at least 1.5 meters between participants and colaborators
The use of facemasks from all staff
The use of gloves for kitchen, restaurants and sales staff
Disinfecting all publich areas, offices, furnitshing, equipment and contact points at the beginning of every shift
The list is just an example of some of the measures taking place. Service providers are implementing many other health and sanitary precautions to ensure maximum prevention and care of their staff and guests. Other measures such as hand-sanitization every 30 mintues, operating in limited capacity to avoid crowds, taking the temperature of staff and guests are also being implemented.
Some Parks like Xcaret are reopening on June 15th. The rest of parks like Xel-Ha are opening in July 10th. Dolphin Swims will be available starting July 1st.
To book your activities, we advise you to do so in advance, since there is limited capacity now that tours are reducing the number of people they serve simultaneously, and in some cases, they depend as well on the confirmation of enough guests to run the activity. We are here 7 days a week to assist you with your reservation, just contact us and we'll be happy to help you. You can also book your tours securely in our site 24/7.
There is absolutely no risk of booking with us, since you can re-schedule or cancel your tour without any extra charge, in case your itinerary is affected by COVID-19.
Cruise Ships —
Cruise Companies are preparing to reopen their operations starting June 2020, and forward. We share with you the Cruise Ship announcements for ships coming to Cozumel.
Carnival Cruise Lines
Carnival Breeze – August 8
Carnival Conquest – September 7
Carnival Dream – August 8
Carnival Fantasy – September 5
Carnival Freedom – August 9
Carnival Glory – September 13
Carnival Horizon – August 2
Carnival Legend – November 15
Carnival Magic – October 3
Carnival Paradise – September 3
Carnival Radiance - September 26
Carnival Sensation – August 6
Carnival Sunrise – October 31
Carnival Valor – September 3
Carnival Vista – August 15
Royal Caribbean Cruise Lines – June 12
Allure of the Seas
Enchantment of the Seas
Empress of the Seas
Harmony of the Seas
Liberty of the Seas
Majesty of the Seas
Oasis of the Seas
Rhapsody of the Seas
Symphony of the Seas
Other Cruise Ships
Caribbean Princess – November 4
Celebrity Equinox – June 14
Disney Fantasy – September 7
MSC Seaside – July 11
Norwegian Getaway – December 22
Super Saver Tip - Cruise Lines |
Interested in taking a cruise ship when it’s safe to travel again? You can plan your trip ahead of time and take advantage of these amazing deals the following companies are launching.
Q: Is there Coronavirus (COVID-19) in Cozumel?
A: While infection rates are low compared to most areas in the US, nowhere in the world is completely free of COVID-19. In an area with a population of over 100,000 Cozumel currently has 7 active cases of COVID-19 that are in quarantine or being treated, and 22 people have recovered since the COVID-19 pandemic began, according to the health department statistics.
Q: Is it safe to visit Cozumel right now with the Coronavirus?
A: While nowhere is completely free of coronavirus in this day and age, infection rates are low compared to the US, and all businesses must be certified by the health authorities as having met strict health protocols before being allowed to reopen. Cozumel is taking your health and safety very seriously.
Q: Will I need to wear a mask while I'm in Cozumel? Or on the airplane?
A: Masks will not be required in Cozumel due to enforcement of social distancing guidelines and strict sanitizing protocols. However, masks and gloves will be worn by some workers including people handling food, for example, in order to keep you as safe and healthy as possible.
You may be asked to wear a mask on the airplane due to individual airline regulations, but you won't be asked to wear one while you are in Cozumel. You will want to buy a mask to bring with you in case of airports or other special circumstances though.
Q: Will there be hand sanitizer available?
A: Yes, all businesses are required to provide hand sanitizer and you will have it in your hotel room. However, we still recommend you bring your own to use along the way, which you can buy online from shops like Sustainable Travel Store, ZSkin or Germproof.
Q: Are there other things I should think to bring with me?
A: Other than the usual things like a hat, sunglasses, swimwear, biodegradable sunscreen or after-sun lotion, you may want to consider boosting your immune system with a product like Airborne or Germ-Proof or with Vitamins, but as long as you bring hand sanitizer you should have all the precautions you need.
If you will be doing water activities we always recommend to bring a rash guard or wet-shirt to protect you from the sun and protect the environment, and you may wish to bring your own snorkeling gear, though it will be provided for you fully sanitized on our tours if you don't.
Q: Is the Cozumel International Airport Open?
A: Yes. It is open to international and domestic flights. However non-essential businesses remain closed through May so we recommend to wait until June for your vacation plans.
Q: I'm arriving in May. Are your airport transfers running?
A: Yes. Make sure to contact us if you are planning to book an airport shuttle, to make sure we have availability and are able to accomodate your service. We will resume normal services on June 1st or shortly thereafter, so you can still book your shuttle for that time.
Q: Does the US have travel restrictions for international travel?
A: Not to Mexico. Airlines have been flying between the US and Mexico continuously. However, due to low demand, many routes have been temporarily dropped by the airlines.
There is a restriction on land border crossings through June 22nd but this does not affect air travel.
Q: Are hotels in Cozumel and the Mayan Riviera open right now?
A: Yes, some of them. Hotels are momentarily only serving essential business travel. You would need to call these hotels to arrange a stay, since travel agencies and online bookings are not allowed until after the beginning of June, when most hotels will reopen for tourists with full services.
Q: Are villas and vacation rentals in open in Cozumel?
A: Villas, Air B&B, vacation rentals, bed and breakfasts are operating under the same protocols as hotels. They must also be certified by the health authorities to be complying with the health protocols, and then they can open on June 1st or shortly thereafter. Right now, most of them are closed since they are tourist accommodations and there are no tourists right now. But they will be ready and waiting for you in June.
Q: Will all the facilities at my hotel be available like normal? Will the bars and restaurants and spa be open?
A: Yes. All expected services and facilities will be available at all hotels. Expanded health protocols will be in place for the safety and health of both you and the hotel employees, but you will be able to enjoy your hotel in the way you would expect.
Q: Won't it be crowded at my hotel? I'm worried about social distancing.
A: No. Hotels will be opening only to partial capacity in order to preserve social distancing.
Q: Are you open?
A: Yes. We are working remotely and ready to serve you 7 days a week Monday to Friday from 7:00 AM to 4:00 PM (EST) and Saturday to Sunday from 7:00 AM to 11:00 AM (EST) with any questions you have. We are accepting bookings for all our activities for travel dates in June and onward.
Q: Will all your tours and activities be running when I arrive?
A: Yes. We expect all tours and activities to resume June 1st or shortly thereafter, including fishing and water activities. However due to reduced volume, we strongly recommend to book well in advance of your tour date because if there are already bookings, then we can know there will be enough people to run that tour.
If everyone waits until the last minute, then it may be difficult for the tour operators to run some tours just because they didn't prepare staff and equipment since they thought they didn't have bookings that day.
Some tours that normally operate on a shared basis may be offered only on a private basis if demand isn't there, but most likely everything will be available, we just ask that you be flexible and patient in consideration of the situation.
Q: Will I be able to go snorkeling or go on a boat tour while I'm in Cozumel?
A: Yes. All tours will be running as normal starting in June, just with less people on the tours than in other times, which is actually pretty nice
Q: Are golf courses in Cozumel open?
A: They will be open when you arrive in June.
Q: Can I cancel and get a refund if I can't visit due to Coronavirus?
A: Yes. We hope you will be able to change your date, in which case this is always free of charge. If not, then yes if COVID-19 disrupts your vacation plans you can cancel and receive a refund.
Q: Will I be able to bring a group or plan an event in Cozumel this summer?
A: Yes. Cozumel has special protocols in place to be able to accommodate groups and events such as weddings, including group tours and activities. Our groups team is here 7 days a week to advise you and help you set up your event. Even if you're not visiting this summer, you can still start planning to have that dream destination event in Cozumel that you've been wishing for.
Q: Are restaurants and bars open in Cozumel, Playa del Carmen and Riviera Maya?
A: When you arrive in June, all the restaurants, bars, and shops will be open for your enjoyment, in full compliance with the new safety and hygiene protocols including social distancing.
Any questions we didn't answer? Contact Us and we're happy to help make this a great vacation experience for you in Cozumel.
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