CUSTOMER FEEDBACK

We get this question a lot - "how do I know I can trust you?".  Another good one is "why should I choose you?".  Always a hard question to answer - what do you say to that?  Well, on this page, we'd like to let our customers do the talking! It takes a little something special to make people want to take time out of their lives to drop us a note to thank us for helping them to have a good time.  Here are some of the folks who have done just that.  Thanks for the warm fuzzies! Let us know how you thought our service was We love to hear from you!

Customer Feedback

"Our family really enjoyed the snorkeling in Cozumel thanks to the  crew on the snorkel boat.  I cannot recall the snorkel guide’s name, only that the boat driver went by Pancho, but I have attached their photos so they may be recognized. They communicated well with all guests, operated safely and professionally. The two men provided their guests a first rate excursion and I will recommend them to other’s visiting Cozumel!" - Jeffrey from Taylor Mill, Kentucky

"Thank you for the great snorkel trip! The reef snorkel was beautiful. The fish were so colorful and we even had a barracuda swim under us! I will recommend your tour to everyone!" - Derek from Navou, Alabama

"My sister, 2 cousins and myself did the Jeep tour and this was by far my favorite part of our trip to Cozumel.  The snorkeling was amazing and getting to see the other side of the island was absolutely breath taking!!  The guides, Paco, and I don’t have the name of the other guide, they made the tour even more enjoyable with their outgoing and likeable personalities!!!!  Kudos to those guys, they did their jobs well!!!! Thanks for the memories!" - Jennifer from Omaha, Nebraska 

"Just got back to work....but wanted to say, we had an awesome time!  Victor was great. We have told many people about  you guys and really, really enjoyed the ATX rail. It was a highlight of our vacation. I strongly recommend it to anyone who wants fun and adventure while traveling to Cozumel.  When we come back to Cozumel, we will call you guys again!  Thank you for a great time!! - Renee from Wylie, Texas

"I want to tell you that the Jeep tour was excellent! Great guide, great food and overall good time.  Thank you!" - John from Davie, Florida

"We had a great time at Mr. Sancho's Monday. The gentleman that accompanied us on the horse ride was really a great guide!! Also, Roma the server was such a nice fellow. I enjoyed his service very much. Thank you!" - Jon and Lisa from USA

"Would like to thank you for everything. The horseback riding was great! The guys at the ranch were real professionals!" - Steve from Oceanside, New York

"We were in Cozumel in early December and took advantage of your Jeep Tour.  Your tour lived up to and exceeded our expectations.  The tour was well organized and your guides were total professionals.  The greatest compliment I could give you is I recommend your company to everyone and I keep your email address on my computer in case we ever get back to Cozumel!" - Don & Jean from Acton, California

"I just wanted to let you know that we had a wonderful tour and will highly recommend your company and Jeep tour to others.  Our guides were excellent (I’m not good at remembering names but they said to just call them “hey you” J).  The whole family enjoyed their information and good humor.  What could have been a very scary experience in a foreign country turned out to be the highlight of our cruise vacation! Our family truly appreciated your accommodation for us given that our cruise docked in the afternoon. Wish we were still in warm and sunny Cozumel!  Its snowing here!" - Debbie from Kingsport, Tennessee

"I just wanted to touch base and let you know what a wonderful time my boyfriend and I had on the glass bottom boat snorkel ride we took in Cozumel this past week.  We ended up being the only people on our boat, which was captained by a man named Francisco, and our guide (who's name I can't remember) was amazing!   He took us to all the reefs the other ships were stopping at, but was so enthusiastic, he would dive down to the bottom and grab a starfish, or a conch shell, or lure a lobster out of a cave. It was great, I've never had a better time.  Thank you!" - Teresa from Tewskebury, MA

"We were in Cozumel the first week of August. You gave our family and friends a guided tour (Chankanaab).  Just wanted to say thank you for the tour.  You did a great job -- very knowledgeable!  The Mexico history was very interesting.  We enjoyed it very much. Thanks again!" - Angie from NC

"We recently were in Cozumel and purchased the Mr. Sancho's Cooking Class Excursion through your company.  I just wanted to drop you a note to say that we had such a wonderful time. The 'Iron Chef' and his team of assistants were the best.  The pricing on this excursions considering that you get to drink the Margaritas that your learned to make plus eat the food that we prepared was an incredible value.  I work for Cruise.com, the internet's leading cruise seller  and you can believe that I will be referring all of my clients to do this course/tour. Thank you all so much for such a wonderful experience!" - Penny from Cruise.com

"We made it to our scuba dive and had a great time. Thanks again. Juan (dive instructor) was very patient with us and very accommodating.  I'll be sure to put a good comment for your company on the travel websites!" - George from Anchorage, Alaska

"My husband and I were on the 3-reef snorkel with Ricardo on 9/11 and just wanted to tell you that it was the best snorkeling we have ever had. I have a very small face and your equipment was the only equipment I have been able to use that didn't leak or was too big. It was great. We always snorkel when we come to Cozumel and you are now our choice from now on. Again, thank you very much!" - Edee from Rockport, Texas

"I just returned from a cruise to Cozumel. I cannot express how much the excursion our group booked on the Manta Catamaran meant to everyone on board. We booked a private charter for our group of 24. Our clan consisted of 10 adults and 14 children.  The kids ranged in age from 3 to 16 both boys and girls.  The kids are still talking about everything they saw while snorkeling.  My 5 year old son thought he was swimming in an aquarium!  The crew went out of their way to make our trip memorable.  They were the best! From stopping at shallow reefs for the children to dropping us off by downtown Cozumel, we could not have asked for more.  As I looked on the web, I had a hard time finding feedback for this particular excursion.  I was a little concerned that we would not receive what we were expecting.  Boy did I have that completely wrong!  If you are planning a trip to Cozumel, do not hesitate to book this excursion. It was worth every penny!" - Ginger from Mobile, Alabama

"I recently returned home from a cruise to Cozumel on which my family and I chose your company's Jeep tour as our shore excursion.  The guide truly made the best of it, as did we.  He had a plentiful supply of beer, water, and soda...all ice cold.  His English was great, and so was his sense of humor.  His name was Santiago, and his service was admirable.  I appreciated the relationship he had with all of the proprietors of the businesses we stopped at.  The guide at the Mayan ruins gave the most interesting and informative tour.  There were no boring parts, and we actually enjoyed walking around in the sun on a hot day.  He was patient, kind, and did a wonderful job.  Onto the tequila factory...excellent experience.  It was not the huge tequila ("every kind of tequila") mega-store that I was anticipating...not at all.  The hand-blown glass bottles, the flavors of tequila that I have never even imagined, and the funny laid-back tour guide all made the whole experience feel very personal.  On the way back out to the Jeeps, a man threw a lasso and got it around my waist...it was awesome.  I didn't even think twice about letting him do it.  This was all followed by a breath-taking, high-spirited trip along the beach to a restaurant that was peaceful and welcoming.  We ate wonderful food and were waited on by our tour guide.  We were sad to go back to the ship.  It was a spectacular experience, and your company deserves a high review.  Your company has very low and reasonable prices, along with a completely full-service, no-worries experience in Cozumel.  This shore excursion was easily worth double what we paid for it, so I appreciate you keeping your prices so low while keeping your customer service standards so high.  I could go on and on...However, I do have to say that on my next cruise to Cozumel, I will definitely be choosing an excursion through you. I hope your business continues to do very well despite the tourist issues in other parts of Mexico!" - Crystal from Livingston, Texas

"Everyone I was in contact with at Cozumel Tours was very courteous and helpful when i booked 3 shore excursions the day I left on my cruise 2/21/09.  They Emailed my confirmation and tickets to me on the ship. this was very helpful.  We took mini subs, Zip lines, and horseback riding on the beach. Everything and everyone we were in contact with the whole day were very professional and made our trip incredible. Thank you so much for all of your help. I rate Cozumel Tours a 10 out of 10 in customer satisfaction, and would  recommend them to anyone traveling to Cozumel. Their tours will save you bunches of money over the cruise line prices for shore excursions, and leave you with plenty of cash for a nice tip.  Thank you again and BRAVO Cozumel Tours!" - Donald from Winter Haven, FL

"I wanted to contact your company with good news.  We were very, very pleased with the private tour that we arranged with your company.  Given our cruise schedule, our tour to Tulum/Aktun Chen had to be timed just right.  And it was!  The representative that met us in Playa del Carmen and the van driver were on time and very helpful to us.  The transportation was clean and air conditioned.  I would definitely recommend your services to friends and family!" - Stephanie from Plymouth Twp., Michigan

"Our tour to Chichen-Itza was great in all respects. William was the guide. we appreciate his pride in the Mayan history & culture!" - Thomas from Carlsbad, New Mexico

"We enjoyed our trip and think that you set us up with a good company and we can't complain when a company makes a decision for safety reasons.  We were disappointed with not being able to snorkel but appreciate what both your company put together for us and will readily recommend using your company to others!" - Dwayne and Laura from Charlotte, North Carolina

"I’m hoping you remember myself and my sister Marylou!! We came on Saturday, Feb. 14^th to your Cool!!! Zip lines…. We wanted to tell you what a GREAT time we had!!! Alexis and Moses are wonderful and made us feel very safe and comfortable. Also, great guys, to have fun and laugh with. We had such a great time, we are planning another trip!!!! Take care and thanks again! - Julie from Kansas City, Kansas

"My family and I want to let you know what a great time we had snorkeling with Mario last Tuesday.  He explained everything very thoroughly with us, and made us, and our 3 daughters, feel safe as we explored the ocean. He continued to be very hospitable after our tour.. And the rate was far better than what we would have paid through the cruise line!  Thank you for a memorable experience!" - Mike & Dawn from Ardmore, Texas

"Hello, everyone at Cozumel Tours: I am shocked!!   I couldn't believe how prompt each of you have been.  I thought I would be calling you about my refund AFTER the whole cruise and flight home.  When I emailed questions about your tours they were answered quickly.  Even the suggestion of only taking the Tulum Express and not combine with Aktun Chen was greatly appreciated. Reserving only the one tour gives us a few moments to see a little of Cozumel.  Can't wait to meet your guide and take off on a wonderful adventure.  Thanks again for all you help and consideration.  PS - Our son and his family, plus a group of others will be taking the same cruise - visiting the same ports - in June, 2009. I've already told him about your tours and how pleased we are so far!" - Barbara from Stewartstown, Pennsylvania

"Thank you for such a great website.  Very informative and we will definitely look for your tours when we arrive at Mayan Rivera.  The ferry will be great.  Thanks a bunch from Canada!" - Tracy from Edmonton, Alberta

"Our excursion was the Pirates Dinner Cruise.  We were met at the designated time and place and treated wonderfully from that moment on.  The dinner was almost canceled due to weather, but at the last minute it was decided to proceed.  The crew was very entertaining and totally in character.  The captain a showman.  The drinks refreshing and the service was wonderful.  The food was some of the best we had on the island and made this a memorable experience for us both.  We had a wonderful trip thanks to your company and just wanted to acknowledge it!" - Kelly from Sacramento, California

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Reviews and Recommendations on the Internet

Referrals are the best compliments we can receive - it reaches people who otherwise might never have known about us.  Thanks to all the people who took the time to spread the word!

"I just returned from Cozumel two weeks ago. I did the Three Reef Snorkeling trip thru www.cozumel-tours.com. It was amazing. The boats are really little but the reefs are beautiful." - Anne from Northern California (CruiseCritic Forums)

"Hello, several horse back tours that are extremely reasonable that are fun, can be booked at: www.cozumel-tours.com.  Booked with them 2X before and they are fun!! Have a great time!!" - Blksmom from Florida (CruiseCritic Forums)

"We went on a private island tour thru Cozumel Tours on May 9th. Great experience. No problems. I had several e-mails from the company before leaving for the cruise. I would use them again." - Pluto20_2 from Ohio (CruiseCritic Forums)

"I haven't booked Cozumel through Johann & Sandra, but I did book through them for Mazatlan last year, and it was a good experience" - RoofingPrincess from Bristol, CT (CruiseCritic Forums)

"As for the cozumel excursion...we did cozumel-tours.com (don't forget the hyphen) and got a catamaran and 3 stop snorkeling tour for 40 bucks. AND, it just so happened, the 4 of us were the ONLY ones on this huge catamaran! It was incredible. The booking of the excursion was easy and they are very helpful and respond quickly to email and phone calls (and they speak english). Highly recommend this. It was a 3.5 hour excursion, so we had plenty of time to eat, shop, and visit Carlos and Charlies." - bev0426 from Mississippi (CruiseCritic Forums)

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